We all know the saying that first impressions last and this is very much the case when you step into an office. One of the biggest drawbacks you may have for bringing on a receptionist on your team is the cost. A receptionist eliminates phone interruptions, prioritizes each call and is able to present you with an organized overview of every interaction they have. Receiving Callers: The main duty of a receptionist is to receive people that come into the organization. A receptionist is a front desk personnel who works in the reception of a business, hospital, or organization receiving calls and attending to visitors and clients. When prospective clients visit your office, your receptionist is the initial touch point and they create the initial impression that the client has of your business. Strong level of short term requirements in office support... Getting the most from your Temporary Employees. The business duties of a receptionist may include answering visitors' enquiries about a company and its products or services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones or, earlier in the 20th century, a switchboard, setting appointments, filing, records keeping, keyboarding/data entry and performing a variety of other office … A receptionist handles each customer differently based on their needs. Overall, when hiring the next receptionist, make sure to take into consideration the impact a receptionist has on the business. I look forward to your favorable response. The receptionist is the face of the company and also a unifying link in the company. They were in such demand and when they were out sick, a temp receptionist was always organised as you couldn’t be without a receptionist for even a day. While many people view the role of the receptionist as not so important, this couldn’t be less true! Receptionists always perform their jobs at the reception (lobby, front office, waiting area, etc) of a business or organization. While the role of the receptionist is evolving, the 5 key skills every receptionist should master include being technology-proficient, possessing emotional intelligence, having great communication, organizing time well, and adopting an independent approach to work. I hereby request permission to issue a questionnaire and observe your receptionist at work. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. All of the other aspects of the offering pale in importance. I am investigating the topic “An Investigation into the importance of the Receptionist”. Their emotionally challenging work ranged from confirming a prescription with an angry patient, to congratulating a new mother, to consoling a man whose wife had just died, to helping a mentally ill … A great receptionist is able to think fast, find solutions to problems, and ensure that clients and customers feel that they’re in good hands. It’s important to know these qualities because your receptionist plays a significant role in your company. The receptionist inspires and sustains confidence in visitors. So, when you are interviewing your receptionist candidates, gently find out what’s important to them in life. If you are looking for how you can make a powerful resume objective for a receptionist job, this post will be of immense help to you. A receptionist should know how to efficiently use common office equipment. The intent of this research is to acquire a better apprehension of the importance of the receptionist to the house. In my inbox every morning would be dozens of CVs from highly experienced and skilled receptionists from corporate multinationals and SMEs, whose jobs were the first to be made redundant. Receptionists also direct visitors in an office to the right area, such as to an employee's work space. It’s beginning to look a lot like Christmas!!! A receptionist is a person who supports management at all levels of the organization and generally greets the public and answers the company telephone. People love the personal touch because it makes them feel important, and a computer cannot simply address every situation or need. The key asset a receptionist must hold is the ability to speak well and convey information clearly. Remember that your clients experience starts with the person who answers the phone and greets people at reception – which is why the role of the receptionist is so important. Whitney Wright . Yours faithfully. Receptionists have a vital role to play in the office and it is important … Soft skills are very important in a receptionist. They are great at making people feel at ease when entering the business and always finds out all the information possible! Therefore, good organizational skills are among the receptionist qualities that are of paramount importance. Her appearance, manners, knowledge and helpfulness reflect on the entire company. So my receptionist, as the person who perhaps has the most contact with the most people, is arguably the most important brand ambassador I have. Call … A good first impression counts, and as the initial point of human contact for any business, a receptionist needs to create a welcoming yet professional image. Receptionist are important, but they do not make good breakfast, clean a room properly, or offer special services (unless they are obliged to do so in a job contract, which happens in some small hotels). Do you want to know why? The Importance Of The Receptionist In An Organization Essay Sample. A receptionist can literally do anything…..anything. Relevant experience is the most important thing to look for. They are also great listeners and will help with whatever is asked of them! 6 Lapp's Quay, Cork+ 353 21 2300 301cork@lacreme.ie, 4th Floor, Wallace House,Maritana Gate,Canada Street,Waterford+353 51 309651, About La CrèmeYour Career AllyA Career in La CrèmeMedia CentreContract WorkContact UsSitemap, Privacy Policy | Cookies Policy -La Crème © 2020, first impressions last and this is very much the case when you step into an office. This would include addressing a scope of individuals, for example, customers, associates, partners and the general population. Time management is one of their strong points and will help you out immensely when needed! They are an important part of any administration; their regular job role includes attending the call and forwarding it to the relevant person in the office. The same goes for that initial contact over the phone – the way in which a call is answered and dealt with again creates an impression as to whether this is a company that you would like to do business with. You can rely on them for their flexibility, and the ability to adapt quickly to new situations. Receptionists are a powerful customer engagement and efficiency resource. The importance of a receptionist is expansive considering the benefits the company and the public derive from the services of a good receptionist: 1. By definition, a receptionist is the first person to be seen by a visitor to any business. So how do you make sure you’ve got the right team in place at your front desk? A receptionists first impressions reflects on the entire company, Not only do they manage reception and meet & greet clients, they also always seem to have the solution for any problem that pops up!? 1. Which is why her title is First Impressions Officer. They're a company's first line of defense. Here are a few reasons why YOU could be the most important person in the office; Receptionists are basically a brand ambassador for the company, they are often the first person and sometimes the only person that people have contact with when coming in to the office for a meeting or just calling up for information. This is very important, because with a good listening skill, the receptionist can be able to give adequate answers to questions asked by visitors or help them achieve their aim of visiting the office. The front entrance of an office complex or a medical facility will usually have a receptionist stationed there to direct visitors to the correct office within the facility. A good receptionist must understand this role and feel comfortable with the responsibility. The receptionist role has changed a lot in the hundreds of years that people have filled it, but the role remains an important one in any organization. A strong receptionist improves your internal and external communication, impresses your customers, and directly contributes to your business growth. A receptionist is probably going to do the accompanying assignments:-Get phone calls. People buy the way they sell. Receptionists need to maintain confidentiality as they may work with sensitive information that relates to the company or personal client details. As mentioned above, a receptionist would manage your schedule, they are great at organising duties that employees might not have time for! 5 pages, 2490 words. A receptionist is one of the important person in any organization. The receptionist and the response country give a visitant his or her first feeling of a house and sets the tone for his or her visit. They may be able to answer their questions, or they can direct them to the right place. You’ll never have to be caught in the middle of a vital meeting with a dodgy WiFi signal again! I’ve only covered a couple key ways receptionists contribute. The receptionist knows everyone in the office (unlike most employees) and gets involved in all departments, helping out where necessary. Answering the phone yourself when people call your business number can be a bit off putting and may … But hiring a receptionist can be expensive and time-consuming. The appearance, friendliness, knowledge and helpfulness of your receptionist will all be observed and will be key ingredients in formulating an … Your company receptionist is usually the first person customers interact with, which makes them hugely important. You’ll Save Money. They should be organized, speak and write clearly, manage time efficiently, be courteous, and have integrity. Aside from managing schedules, a receptionist may have to set appointments and keep track of messages, mail and emails on behalf of several other people. And as we’ve said before, great customer service is key to making more sales, getting more referrals, and a whole host of other important things. In place of a receptionist is a buzzer or a telephone with instructions of what extension to ring. In a recent piece from the New York Times, Pauline Chen notes a study of the responsibilities of the medical receptionist, and finds they impact patient care more than one would think:. They’ll know how to answer those tricky calls, help you keep on top of your contacts, and make sure your schedule is in check. Their interpersonal skills, telephone etiquette and communication skills are extremely important in greeting clients, … Your receptionist should have a professional appearance that makes him or her seem approachable and friendly. In most cases, the receptionist is the first person that the customers see when they come into an office and also the first person that a caller would speak with if contacting the company by phone. Greeting guests and customers and answering phones are core responsibilities. Top candidates don't stay in the job market for long, which makes filling the job of a receptionist tough. I remember prior to the recession when receptionists were like gold dust. They always make sure everyone’s schedules are on track and makes sure the business is running smoothly. This is why receptionist are equipped to behave in ways to sustain the interest of clients. In place of a receptionist is a buzzer or a telephone with instructions of what extension to ring. The front desk and the entire reception area should always be kept … A great receptionist is able to think fast, solve complications, and ensure that clients and customers feel that they’re in good hands. 5) First Impressions. Here are 5 important skills every receptionist should master when working in a modern office, facility or organisation. 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